DELIVERY POLICY

Once your order has been dispatched allow 5 – 7 days for Australian delivery, depending on the destination.

Delivery is performed within the deadlines provided for direct delivery to the addressee or, if the addressee is absent, by a notice informing him/her of the availability of the parcel.

Delivery deadlines are indicated as accurately as possible. Lilfeloc.com.au online Shop is not responsible for delivery delays following dispatch of your order. No damages or compensation will be due in the event of delivery deadlines being exceeded. However, if the product has not been delivered 10 days after the delivery date indicated and this is due for any reason other than force majeure, the sale may then be cancelled and the buyer may be refunded the price paid to the exclusion of any other damages or compensation.

The following are considered as cases of force majeure which free the seller from the obligation to deliver the products: war, riots, acts of terror, fire, labour disputes, accidents and situations in which it is impossible to acquire stocks of items ordered.

The seller will keep the buyer informed in due time of the situations or events listed above. In any event, delivery within the deadline can only occur if the buyer’s obligations to the seller have been complied with in time.

Delivery Charges for Orders within Australia:

All charges are calculated by the online ordering process, if you wish to choose a different method, please contact us directly to discuss your options.

Please note that the delivery services that we use deliver during the working day. Please supply a work address if it is unlikely that anyone will be in to sign for your order.

While delivery times may vary, goods will normally be delivered within the specified timeframe for the method of delivery. In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue, please send us an email or telephone us so we can take appropriate action.

CHECKING THE STATUS OF YOUR ORDER

You can check the status of your order(s) at any time by logging in to Lifeloc.com.au website & going to the Order Status link on the left hand side of the. You can then log-in to see all previous orders displayed.

TRACKING YOUR ORDER

Tracking of Express Post (Australian orders only)

All Australian orders are delivered via Australia Post’s Express Post and Express Parcel Post service and all parcels are identified with an unique Australia Post Tracking Number. If you have not received your order within the timeframe we have specified in our delivery section, please notify us at admin@lifeloc.com.au and we will track your order.

Where delivery is made other than by Australia Post, the buyer will be notified of the consignment note number via the email address that the buyer provided.